Privacy Policy

At Pehchaaan, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information when you interact with us:

Personal Information: Name, email address, phone number, shipping address, billing address.
Order Information: Products purchased, payment details (processed securely), order history.
Device Information: IP address, browser type, device type, and how you interact with our site (for analytics and site improvement).
Communication Data: Emails, messages, or feedback you send us.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders, including shipping and payment.
Provide customer support and communicate order updates.
Send promotional emails or updates (only if you opt in).
Improve our website, products, and services through analytics.
Prevent fraudulent transactions and ensure website security.

3. Data Protection and Security

Your personal data is stored securely and accessed only by authorized personnel. We use SSL encryption, secure payment gateways, and industry-standard practices to protect your data.

We never store your credit/debit card details on our servers. All payments are processed through trusted and secure third-party payment processors.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information only with:

Logistics partners to ship your orders.
Payment gateways to process transactions.
Third-party tools for email communication or analytics (e.g., Google Analytics), which are bound by confidentiality agreements.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, understand user behavior, and enable cart functionality.

You can choose to disable cookies through your browser settings, but please note that some features of our site may not work correctly without them.

6. Your Rights

You have the right to:

Access, update, or delete your personal data.
Unsubscribe from marketing emails at any time using the “Unsubscribe” link at the bottom of our emails.
Request information about how your data is used.

To make any such request, please contact us at support@pehchaaan.com.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies separately.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with the revised date.